Due to a warehouse move, orders placed will be dispatched week commencing 25th Jan

Delivery

Due to a warehouse move, orders placed this week will be dispatched week commencing 25th January.

Express deliveries will be dispatched using a tracked and signed service with a timed, two-hour delivery window. If you have provided a mobile number with your express order, you will receive a text message on the morning of your delivery with a two-hour delivery window.

 

UK DELIVERY OPTIONS

Option Cost Delivery Time Cut Off
Standard £3.95 8am - 6pm, within 3-5 working days of your order being placed N/A
Next Working Day £5.95 8am - 6pm on the next working day (excludes weekends and bank holidays) 3PM 
Saturday £9.95 8am - 6pm on the next Saturday Friday 3PM


Exclusions:
Standard Delivery to these areas may be a little slower: The Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

Next Day delivery applies to working days only and excludes Bank holidays and weekends. Available to mainland UK postcodes only, and excludes the Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland, Scottish Isles, and the following postcodes: AB, DD, DG, DT, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PL, PO, TD, TR, ZE.

 

OVERSEAS (CLICK FOR DETAILS)

Europe Prices

£10 for orders up to £50
£20 for orders of £51 - £100
£30 for orders of £101 - £200
£40 for orders over £201

Rest Of World Prices

£20 for orders up to £50
£35 for orders of £51 - £100
£50 for orders of £101 - £200
£65 for orders over £201

Delivery Times: Up to 10 working days

Exclusions: All overseas orders are shipped from the UK and sold on an unpaid Delivery Duty basis. Please be aware that you (or the recipient, if not you) may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. Please check your Local Legislation rules for more information.

 

DELIVERY INFO

Standard UK deliveries will be dispatched using a 48 hour courier service. Express deliveries will be dispatched using a tracked and signed service with a timed, two-hour delivery window. If you have provided a mobile number with your express delivery order, you will receive a text message on the morning of your delivery with a two-hour delivery window. If we are unable to deliver, then a card will be left with a number for you to contact and rearrange delivery. Please give us a call on +44 (0)20 8299 2416 if your order hasn’t arrived within the specified timeframe.

 

COURIERS

We use seven couriers, depending on location, size of parcel and the delivery option selected at checkout. These are:

• DHL
• DPD
• Hermes
• Parcel Force
• Royal Mail
• UK Mail
• UPS
• Whistl

 

KEEPING YOU UPDATED

Once an order is confirmed, we may use email and text message to keep you informed of its progress. For express delivery to UK mainland addresses, if you’ve provided a mobile number, we’ll text you a two-hour delivery window on the morning your goodies are due to arrive.

In the unlikely event we’ve run out of something you’ve ordered, we’ll send out the items that are available. We’ll then post the rest to you as soon as it’s back in stock. Rest assured, we won't charge twice for postage, and we’ll keep you in the loop at every stage. If time is of the essence, you can always cancel any missing items for a refund or credit note. At the moment, it’s not possible to split online orders between two delivery addresses. If you do wish to split an order, there are two things you can do:

• Place two separate orders online.
• Give us a call on +44 (0)20 8299 2416 and we will be happy to help.

 

LASTLY ON DELIVERY

All delivery dates are estimates and we cannot guarantee specific deadlines. We cannot be held responsible for any third-party involvement where delays occur to deliveries. Saturdays, Sundays and bank holidays are classed as non-working days. We do not deliver to PO Boxes.