To arrange a return, please enter your email address or phone number and order number below.
How to arrange a free return
Enter the required information in the fields above and click "START". Follow the instructions and select the items you wish to return. We'll send you a confirmation email with what to do next once the return request has been approved.
You can return your items for any reason within 30 days of receiving your order. All unwanted items must be sent back to us in their original condition and in their original packaging, complete with all labelling. Free gifts or promotional items cannot be returned.
Can I exchange an item?
We are unable to exchange items. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Do I have to pay?
There are no charges for sending us back your return. Original shipping charges are non-refundable unless the item is faulty.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, so please allow up to 21 days for your refund to show up in your account.